Privacy Policy

Privacy Policy

Effective Date: 11/24/2025

Introduction

This Privacy Policy (“Policy”) describes how Solairus Aviation collects, uses, and discloses personal information about our customers, job applicants, and other users of our website, mobile application, customer portals, and our products and services, including charter flights (collectively, the “Services”).

As used in this Policy, the term “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal information does not include information that is publicly available, de-identified, or aggregated.

Personal Information We Collect

We may collect and process the following categories of personal information when you use our Services. The personal information we collect about you may vary depending on the nature of your interactions with us and may not include all of the examples listed below.

  • Identifiers. This may include your name, address, telephone number, email address, username and password, IP address, driver’s license number, passport number, and other similar identifiers.
  • Personal Records. This may include your name, signature, address, telephone number, passport number, driver’s license or state identification card number, employment information, education, financial information, and medical information.
  • Payment Information. You may provide certain payment information and billing address information in order to transact with us.
  • Characteristics or Traits. This may include your age and date of birth, sex, gender, citizenship and immigration status, marital status, disability and medical condition.
  • Commercial Information. This may include your purchase history and flight records.
  • Internet or Other Electronic Network Activity Information. This may include your browsing history, search history, IP address, device identifiers, and information regarding online interactions, including interactions over time across the internet, our website and mobile application, and our advertisements.
  • Geolocation Data. This may include your approximate location, which may be based on your ZIP code, IP address, or device information.
  • Audio, electronic, visual, or similar information. This includes CCTV footage, photographs, and audio recordings of customer care calls.
  • Professional or employment-related information. When you apply for a job with us, we may collect information about your skills, qualifications, work experience, professional licenses, references, recommendations, and other information included in a resume, CV, application form, or cover letter.
  • Non-public education information. When you apply for a job with us, we may collect your school(s) attended, grades, transcripts, records of attendance, disciplinary records, and other information relating to your secondary and post-secondary education.
  • Inferences drawn from the other categories of personal information we collect to create a profile reflecting your preferences.
  • Sensitive personal information. This may include your driver’s license, state identification card, or passport, and precise geolocation data.

Solairus may combine personal information about you that we have collected with information we obtain from other parties in accordance with this Policy.

Purposes for Collection, Use, and Disclosure

We may collect, use, and disclose your personal information for various purposes depending on your interactions with us, including:

  • To provide the Services you request, including operating and maintaining our website, mobile application, and charter services;
  • To communicate with you, including about your trips and about other products and services that may be of interest to you;
  • To improve the Services, including personalizing your online experience, identifying and repairing issues, and enhancing our Services;
  • To open and maintain your application records and assess your eligibility for employment.
  • For quality, safety, and internal research, including evaluating our Services, repairing or improving the quality of our Services, tracking and responding to quality and security issues, and developing new or enhanced products and service offerings.
  • For advertising and marketing, including measuring the effectiveness of our advertising and marketing, and uncovering insights to improve our marketing.
  • For security and integrity, including detecting security incidents and protecting against malicious, deceptive, or illegal activity, enforcing our policies and terms, protecting our rights, and generally providing you with a safe experience.
  • For compliance, including complying with applicable laws, regulations, or legal processes.

Sources of Personal Information

We may obtain personal information from the following sources:

  • Directly from you. For example, when you create an account, sign up for email or SMS communications, book a charter, travel with us, apply for a job with us, or otherwise interact with us.
  • Collected Automatically. For example, via cookies and other tracking technologies on our website and mobile application.
  • From other parties. For example, our vendors, partners, government authorities, and data providers. We may also obtain your personal information from other customers when they provide passenger details for a charter.

Disclosures of Personal Information

We may disclose each of the categories of personal information identified above to the following categories of recipients for operational or business purposes consistent with our purposes for collection and/or use.

  • Affiliates. We may disclose personal information we collect about you to our corporate affiliates for the business purposes detailed in this Policy.
  • Vendors and Service Providers. We may disclose personal information to vendors and service providers we hire to help us run our business, including those companies that host, protect, or operate our Services; analyze data; provide customer service; send emails and text messages for us; process payments; complete transactions; or provide marketing, analytics, and advertising services.
  • Business Partners and Other Parties. We may disclose or make available personal information to our partners, advertisers, advertising networks, advertising servers, and analytics companies. These parties may use your personal information for their own advertising, analytics, planning, market research, or other business purposes.
  • Other Disclosures. Your personal information may also be disclosed:
    • As required and/or permitted by applicable laws;
    • In the event of a sale or potential sale or transfer of all or a portion of our business assets (e.g. further to a merger, reorganization, liquidation, or any other business transaction), including negotiations of such transactions, in accordance with applicable laws;
    • Where we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process;
    • To enforce our policies, or to investigate, prevent and take action regarding illegal activities, suspected fraud, to protect legal rights, propriety, or safety; or
    • When necessary to protect our affiliated companies, our employees, our customers, or others.

Cookies and Other Tracking Technologies

We and our vendors may use a variety of tracking technologies, including cookies, beacons, pixels, and SDKs that collect certain information when you interact with our website and mobile application. Depending on your device and browser settings, these tracking technologies may collect your IP address, device identifiers, user preferences, approximate geolocation, the pages you click on, and the website you visited immediately beforehand. Additionally, these technologies may collect details about how you interact with the website and mobile application.

We use these technologies for various purposes, including to provide functionality to the website and mobile application, help us route traffic between servers, understand how the website and mobile application are performing, how visitors use the website and mobile application, improve features and content on the website and mobile application, and for advertising purposes. We may combine certain information collected through tracking technologies with other information we obtain about you, which may include information we obtain from our vendors. We or other parties may collect personal information about your online activities over time when you use our website or mobile application.

Technologies we use may include, but are not limited to:

  • Google . Our website uses Google Analytics. Information about Google Analytics’ current opt-out for web is available here. We may integrate Google Analytics with advertising services that are made available by our analytics providers. For example, we integrate Google Analytics with the following Google advertising features:
    • Remarketing with Google Analytics
    • Google Analytics Demographics and Interest Reporting
    • Google Display Network Impression Reporting
  • Meta. Meta may use cookies, web beacons, and other storage technologies, including the Meta Pixel, to collect or receive information from the website, and elsewhere on the Internet and use that information to provide measurement services, target and deliver ads.

Certain advertising tracking technology vendors may participate in the Digital Advertising Alliance (“DAA”) AdChoices Program and may display an Advertising Option Icon for Interest-based Ads that links to an opt-out tool which allows you to exercise certain choices regarding targeting. You can learn more about the DAA AdChoices Program at http://www.youradchoices.com/ and its opt-out program for mobile apps at http://www.aboutads.info/appchoices. In addition, certain advertising networks and exchanges may participate in the Network Advertising Initiative (“NAI”). To learn more about opting out of such targeted advertising, see http://www.networkadvertising.org/choices/ and https://www.networkadvertising.org/mobile-choice/. Please be aware that, even if you are able to opt out of certain kinds of interest-based ads, you may continue to receive non-targeted ads.

You may be able to adjust your browser settings to remove or reject cookies. Some browsers may have a “Do Not Track” setting. Please note that our website is not designed to respond to “Do Not Track” settings.

You can use mobile device settings to limit mobile tracking technologies and associated activities. For instance, you can adjust or reset the advertising identifiers on your mobile device in the device settings. iOS users can visit Settings > Privacy > Advertising > Reset Advertising Identifier. Android users can visit Google settings > Ads > Reset advertising ID.

We are not responsible for the effectiveness of, or compliance with, external-parties’ opt-out options or programs or the accuracy of their statements regarding their programs.

Chat Feature

If you chat with us online, our chatbot is AI-powered and may record and store information, including personal information, collected during your chat. When you use this feature, we and our service providers may process the information obtained through the chat to provide the chat service. By using this feature, you understand that our service providers may process the information obtained through the feature to provide the service on our behalf.

Protecting Your Personal Information

Solairus Aviation strives to maintain appropriate technical and organizational measures to protect personal information from loss or misuse. Although we follow reasonable procedures to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information submitted online.

Retention

We keep your personal information for as long as is necessary for the purposes described in this Policy, which generally means holding the personal information for as long as one of the following apply:

  • Your personal information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the personal information;
  • Your personal information is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which the personal information was collected; or
  • We are otherwise required or permitted to keep your personal information by applicable laws or regulations.

Where personal information is used for more than one purpose, we will retain it until the purpose with the latest period expires.

Children’s Privacy

Our website and mobile application are intended for adults over the age of 18 and are not geared toward children. We do not knowingly collect personal information from children under the age of 13.

Links to Other Websites

The Services may contain links to other websites for your convenience and information. We do not control these third-party websites or their privacy practices, which may differ from those set out in this Policy. We encourage you to review the privacy policy of any company or website before you provide your personal information.

Communication Preferences

If you do not want to receive promotional communications from us, such as offers or other marketing communications, you can unsubscribe by following the removal instructions in the communication that you receive (such as clicking the “UNSUBSCRIBE” within the email or texting “STOP” in response to an SMS).

Please note that if you opt out of receiving promotional emails, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Additional Disclosures for California Residents

This section supplements the disclosures in our general Privacy Policy and provides additional information for California residents pursuant to the California Consumer Privacy Act, as amended (“CCPA”).

Sales and Sharing of Personal Information

We may sell and/or share with third parties for cross-context behavioral advertising the following categories of personal information:

  • Identifiers;
  • Internet or other electronic network activity information; and
  • Geolocation data.

We sell and/or share this personal information to third-party advertisers and some analytics vendors solely via cookies and tracking technologies deployed on our website and mobile application. The purposes for which we sell and/or share this information include: showing you relevant ads while you browse the internet or use social media, marketing, certain types of analytics, or similar purposes. We do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age.

We offer you the ability to opt out of sales and sharing of your personal information as set forth below.

Your California Privacy Rights

California residents have certain rights relating to their personal information as described below. To exercise any of these rights, please submit a request by email to [email protected] or by calling us at (800) 606-2770. Please note that we will need to authenticate your identity before your request can be processed. For authentication, you will be asked to verify your identity in accordance with the law.

If you are an authorized agent submitting a request on behalf of a California consumer, you may submit a request at the webform or toll-free number provided above. Requests submitted by authorized agents will also be subject to our verification process.

We will not discriminate against you for choosing to exercise any of your privacy rights.

Right to Know. You have the right to know what personal information we have collected about you, which includes:

  1. The categories of personal information we have collected about you, including:
    1. The categories of sources from which the personal information was collected.
    2. Our business or commercial purposes for collecting, selling, sharing, or disclosing personal information.
    3. The categories of recipients to which we disclose personal information.
    4. The categories of personal information that we sold, and for each category identified, the categories of third parties to which we sold that particular category of personal information.
    5. The categories of personal information that we disclosed for a business purpose, and for each category identified, the categories of recipients to which we disclosed that particular category of personal information.
  2. The specific pieces of personal information we have collected about you.

Right to Delete. You have the right to request that we delete personal information we collected from you, subject to certain exceptions.

Right to Correct. If you believe that personal information we maintain about you is inaccurate, you have the right to request that we correct that information.

Right to Opt Out of Sales and Sharing. You have the right to opt out of the sale of your personal information, and to request that we do not share your personal information for cross-context behavioral advertising. To opt-out, please click the “Do Not Sell or Share My Personal Information” link in the footer of our Websites. You may also exercise your right to opt of sales and sharing via an opt out preference signal. If you choose to use the (GPC) browser signal you will need to turn it on for each browser you use.

Right to Limit the Use and Disclosure of Sensitive Personal Information. We do not use or disclose sensitive personal information for purposes to which the right to limit applies under the CCPA, and as such we do not offer this right.

Shine the Light

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits California residents to opt out of our disclosure of your personal information to third parties for their direct marketing purposes. Solairus does not disclose personal information to third parties for their own direct marketing purposes. If you are a California resident, you may request information about our compliance with the Shine the Light law by contacting us at [email protected].

Information for Users Outside the United States. If you are using the website or mobile application from outside the United States, please be aware that personal information we and our vendors obtain about you will be processed in the United States or in other jurisdictions. By using the website or mobile application, you acknowledge that your personal information may be transferred to, and processed in, jurisdictions outside your own, as described in this Privacy Policy. Please be aware that the data protection laws and regulations that apply to your personal information transferred to the United States or other countries may be different from the laws in your country of residence.

Changes to Our Privacy Policy

We reserve the right to make changes to this Policy. Any changes will take effect immediately upon posting. For your convenience, the effective date of the current Policy will be posted at the top of this page. If you do not agree to the changes in our Policy, it is your responsibility to stop using our Services.

Contacting Us

If there are any questions regarding this Policy you may contact us using the information below.

www.solairus.aero
201 1st Street
Petaluma, CA 94952
USA
[email protected]